Refund & Cancellation Policy

01Our service-based refund approach

TrueView Assets LLC provides tailored consulting, implementation, design and digital services. We do not offer a general satisfaction guarantee or discretionary change-of-mind refunds for services properly performed. This policy forms part of an engagement only when supplied to you and incorporated into the agreement you accept. It does not override mandatory law or a more specific refund commitment expressly agreed with you.

02If you cancel a project

Notify the TrueView Assets Team in writing as soon as possible, using WhatsApp or the website contact form. We will stop avoidable future work once your cancellation is received and provide a settlement showing work completed, earned milestones and any approved, unavoidable third-party commitments.

An advance payment is credited against work actually performed and approved, non-recoverable costs. It is not automatically forfeited in full. Before work starts, any unused advance is returned after any lawful deduction for approved costs already incurred. After work starts, we retain only the amount properly earned or otherwise lawfully due, without double-charging, and return the unearned balance. Any amount owed beyond the advance remains payable only for work or commitments properly chargeable under your agreement.

03Amounts normally not refundable

Subject to mandatory rights, fees for delivered consulting, completed development or configuration, provided training, approved milestones and other services properly performed are not refunded because you change direction, do not use the deliverables, or decide to work with another provider.

A change in personal preference after approval, or failure to achieve a forecast commercial outcome, is not by itself a refund reason where the agreed service was properly delivered. A genuine defect, misdescription or failure to deliver is handled under the next section.

04Non-delivery, defects and legal rights

If we cancel without your breach, or cannot deliver an agreed part of the service, we return the prepaid amount attributable to work not supplied, subject to any additional remedy required by law. If a service materially fails to match the agreement, contact us with details so we can arrange correction, re-performance, a proportionate refund or another remedy required by applicable law. A correction opportunity does not delay or replace a statutory refund right.

All applicable withdrawal, cancellation and consumer rights remain available. Where Article 57 of Qatar’s Electronic Transactions and Commerce Law applies, its qualifying three-day right to cancel an electronically concluded contract is preserved by this policy; its statutory conditions apply. These general terms do not seek to waive that right. If another applicable law gives you longer or stronger rights, those rights prevail. Starting work does not automatically remove a right unless the law allows it and its requirements have been met.

05Retainers and external subscriptions

The accepted retainer specifies renewal and cancellation deadlines. If no deadline is agreed, written cancellation received before the next billing period prevents the next renewal. We do not give discretionary pro-rata refunds for the current period to the extent agreed services or specifically agreed availability have already been provided; unused, unearned prepaid amounts and mandatory refunds are handled under this policy.

Cancel subscriptions purchased directly from software, hosting or advertising providers with those providers. Their terms govern their charges. Any approved external cost we pass through will be identified in the settlement, and any recoverable credit relating to your cancelled work will be passed on. We do not deduct arbitrary cancellation penalties or our payment-processing fees from a legally required refund.

06How to request a review or refund

Contact the TrueView Assets Team using the links below. Include your company name, invoice or project reference, payment date and a brief explanation. Do not send full card numbers, security codes or passwords. Tell us promptly about a problem so we can investigate; this does not shorten any statutory claim period.

We aim to acknowledge requests within three business days and provide a decision or progress update within ten business days after receiving the information reasonably needed. Approved refunds are initiated within ten business days, or sooner if the law requires, normally to the original payment method. Your bank or payment provider may take additional time to post the funds. We will correct duplicate or erroneous charges and explain any calculation in writing.

An approved refund is issued in the original transaction currency for the refundable amount. If your bank converts it into another currency, the amount credited may differ because of its exchange rate or fees. We do not control those rates or charges and do not reimburse them unless required by law or attributable to our error. This does not reduce the refund due in the original transaction currency or any other mandatory remedy.

Contacting us can help resolve an issue quickly, but nothing in this policy limits a lawful bank dispute, chargeback, complaint or court remedy. Do not allow our review process to cause you to miss a legal or card-provider deadline.